Shipping Policy

Effective Date: January 18, 2025

At Pure Luxury Fires, we aim to provide fast, reliable, and affordable shipping for our customers. Our Shipping Policy outlines how we handle shipping, delivery times, and shipping charges for both domestic and international orders. By purchasing from our website, you agree to the terms outlined in this policy.

1. Shipping Locations

We offer shipping to the United States and select international locations. To check if we ship to your country, please refer to our checkout page or contact our customer support team for assistance.

  • Domestic Shipping: We ship to all states within the United States, including Alaska and Hawaii.
  • International Shipping: We offer international shipping to certain countries. International customers may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

2. Shipping Methods and Costs

We offer several shipping options to cater to different needs. The shipping cost and estimated delivery time will be displayed at checkout, based on your location and the shipping method you choose.

  • Standard Shipping: Delivery typically takes 5-7 business days for domestic orders, depending on the destination.
  • Expedited Shipping: Delivery within 2-3 business days for faster shipping needs.
  • International Shipping: Delivery times vary based on the destination country but typically range from 7-21 business days.

Shipping costs are calculated based on the weight of your order and your location.

3. Order Processing Time

Orders are typically processed within 1-3 business days after the payment has been successfully processed. Orders placed on weekends or holidays may experience a slight delay.

  • Order Confirmation: You will receive an order confirmation email once your order is placed.
  • Processing Time: Once your order is processed, it will be handed off to the carrier for shipping. You will receive a tracking number once your package has shipped.

4. Shipping Delays

While we strive to fulfill and ship orders promptly, there may be delays due to factors outside our control, such as weather conditions, carrier issues, or customs delays. We will keep you informed of any significant delays and do our best to ensure your order reaches you in a timely manner.

  • Tracking Information: You will receive a tracking number once your order has shipped. You can track the status of your shipment through the carrier’s website.
  • Lost or Damaged Items: If your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure a replacement or refund is provided.

5. Shipping Address

It is essential that the shipping address provided during checkout is accurate and complete. Pure Luxury Fires is not responsible for delayed or undelivered packages due to incorrect shipping information.

  • Address Changes: If you need to change your shipping address after placing an order, please contact us immediately. Once an order has shipped, we cannot change the shipping address.

6. International Customers

For international orders, the customer is responsible for any customs duties, taxes, or import fees that may apply. These fees are not included in the shipping charges and must be paid upon arrival in your country.

  • Customs Duties: Customs duties and taxes vary by country, and it is the responsibility of the customer to be aware of these charges.
  • International Shipping Times: Delivery times may vary depending on the destination and customs processing. International shipping typically takes 7-21 business days.

7. Shipping Issues

If you experience any issues with your shipment, such as incorrect items, missing packages, or damaged goods, please contact us within 48 hours of receiving the shipment. We will assist you in resolving the issue as quickly as possible.

8. Contact Information

If you have any questions or concerns about shipping or delivery, please contact us: