Sales Policy

Effective Date: January 18, 2025

At Pure Luxury Fires, we are committed to offering high-quality products and a seamless shopping experience. This Sales Policy provides detailed information on how we handle transactions, product availability, order processing, and customer satisfaction. By purchasing from us, you agree to the terms outlined below.

1. Product Availability

While we strive to maintain accurate stock levels, all products are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly. We will either offer a replacement product, a backorder option, or a full refund, depending on your preference.

  • Out-of-Stock Items: If your order includes an out-of-stock item, we will notify you within 24-48 hours and provide options to amend the order.
  • Discontinued Items: If an item has been discontinued, it will be removed from the website, and no further orders for that item will be accepted.

2. Pricing

The prices listed on our website are subject to change without notice. We reserve the right to modify the prices of products or services at any time. However, the price at the time of your order is the final price you will pay.

  • Price Errors: In the event of a pricing error on our website, we will notify you and offer the option to complete the purchase at the correct price or cancel the order.
  • Sales and Promotions: Any promotions, discounts, or special offers will be clearly stated on our website. These offers are subject to change and may have an expiration date.

3. Payment Methods

We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment gateways.

  • Authorized Payments: Your payment will be processed and authorized when the order is placed. We will notify you if there is an issue with the payment authorization.
  • Fraud Prevention: We take steps to verify payments to protect both our customers and our business from fraudulent activities. If we detect any suspicious activity, we may cancel the transaction and contact you for further information.

4. Order Processing

Once your order is placed, we will begin processing it immediately. Orders are typically processed within 1-3 business days, depending on the volume of orders and product availability.

  • Order Confirmation: You will receive an email confirmation with the details of your purchase after the order has been successfully placed.
  • Shipping Time: Shipping times will depend on the shipping method selected at checkout and the destination. Please refer to our Shipping Policy for more details.
  • Backorders: If an item is on backorder, we will notify you and provide an estimated shipping date.

5. Shipping and Delivery

We aim to deliver your orders as quickly and efficiently as possible. All shipping charges will be calculated at checkout based on the shipping method and delivery address.

  • Shipping Methods: We offer several shipping options, including standard, expedited, and international shipping. Each option comes with its own estimated delivery time.
  • Shipping Errors: If you believe your order has been shipped to the wrong address or you have received an incorrect item, please contact us immediately. We will resolve the issue at no additional cost to you.

6. Cancellations and Modifications

You may cancel or modify your order prior to shipment. Once an order has been shipped, it cannot be canceled or modified.

  • Cancellation Requests: To cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will cancel it and issue a refund.
  • Modifications: If you need to modify your order (e.g., change the quantity or shipping address), please contact us immediately. We will make changes as long as the order has not been shipped.

7. Returns and Refunds

If you’re not satisfied with your purchase, we offer a 30-day return policy. Please refer to our Refund and Returns Policy for more detailed information on the return process.

  • Eligibility: Products must be in unused and original condition to be eligible for a return.
  • Non-Returnable Items: Custom-made or personalized items are not eligible for returns unless they are defective.

8. Customer Support

Our customer support team is available to assist you with any questions or concerns regarding your order. You can contact us via email at contact@pureluxuryfires.com or call us at (928) 532-5750.

9. Changes to Sales Policy

We may update this Sales Policy from time to time. Any changes will be posted on this page, and the new policy will take effect immediately upon posting.

10. Contact Information

For any inquiries regarding our sales, products, or services, please contact us at: