Payment Policy

Effective Date: January 18, 2025

At Pure Luxury Fires, we are committed to providing our customers with secure and convenient payment options. This Payment Policy outlines the terms and conditions for the payment process on our website. By making a purchase with us, you agree to the terms set forth in this policy.

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure our customers have a convenient shopping experience:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: PayPal is available for those who prefer using this secure payment platform.
  • Other Payment Methods: We may offer additional payment methods, such as Apple Pay, Google Pay, or bank transfers, depending on your location.

2. Payment Processing

Once you place an order on pureluxuryfires.com, the payment will be processed immediately. Here are the key steps:

  • Authorization: Your payment information will be processed securely through our payment gateway. We will authorize the payment to confirm that the funds are available.
  • Order Confirmation: After successful payment authorization, we will send you an order confirmation email with details of your purchase.
  • Payment Failure: If there is an issue with the payment processing (e.g., insufficient funds or incorrect payment details), your order will not be completed, and we will notify you to rectify the issue.

3. Currency

All transactions are conducted in USD (U.S. Dollars). If you are purchasing from outside the United States, your bank or payment provider may charge additional fees for currency conversion or international payments.

4. Security

We take the security of your payment details very seriously. Pure Luxury Fires uses SSL encryption to ensure that your personal and payment information is protected during the transaction process.

  • Fraud Prevention: We have security measures in place to prevent fraud and protect against unauthorized transactions. If we detect any suspicious activity, we may cancel or decline the transaction.

5. Payment Confirmation and Receipt

Once your payment is processed, you will receive a payment confirmation email. This email will include a breakdown of your order and payment details for your records. If you do not receive this email, please check your spam folder or contact us to confirm your payment.

  • Invoice: You can also access your invoice through your account on our website, or you may request a physical copy by contacting customer support.

6. Taxes and Fees

All applicable taxes (such as sales tax) will be included in the total price at checkout, depending on your location. The tax rate may vary based on your shipping address.

7. Cancellations and Refunds

  • Order Cancellation: Once an order is placed, it is processed immediately. If you wish to cancel your order, you must contact us within 24 hours to cancel the payment. After this time, the payment cannot be refunded.
  • Refunds: If your order is eligible for a refund, the amount will be credited to the same payment method used for the original purchase. Please refer to our Refund and Returns Policy for further information.

8. Contact Information

If you have any questions regarding payment processing or need assistance with your order, feel free to contact us: